Trigger Sections / Smart Responses

How to create Trigger sections. Triggers are what some of our clients also refer to as smart responses, or and/if logic.

James McDonough avatar
Written by James McDonough
Updated over a week ago

Trigger sections in the app lead users to specific behaviors depending on how they respond to app elements. 

For example, If users select "Yes" to "Is the asset damaged?", they could be prompted with other elements to take pictures and comment about the damage or follow an entirely new custom section.

App Builder

First, we need to add a Trigger section by clicking the "Trigger Section" element in the upper left of App elements (shown in the picture below).

Element Advanced Options

Then, we need to add an element that will kick off the Trigger.

Triggers will only work with Yes/No, Yes/No/NA, or Multiple Choice (1 answer) elements.

Once you add one of the 3 types of elements, select the arrow beside the trash bin to expand the advanced options and select the "Advanced" tab.

*The element should NOT be inside the Trigger section or it will be hidden to the user.

Example use: Do I need a permit? Yes/No Element

Smart Response

From the Advanced tab inside the element, click "Add Smart Response."

This will provide you the option to add a Trigger Value, Trigger Type, and Trigger Instructions. 

Trigger Value

Whatever is defined here will start the trigger. For example, "Yes" or the exact name of the multiple choice selection (saved in FAT FINGER or via an API integration).

Trigger Type

The default "Trigger Type" is to trigger a photo and comment element. If you keep the default, you do NOT need a trigger section.

If you added a Trigger section, you can reference a previously hidden section to appear. 

Trigger Instructions

This is to call out additional instruction to the user when a trigger section is prompted.

Trigger Section

In the new Trigger section, you can add as many additional elements as needed (yes/no, photo, signature, etc.). This section will be hidden to the user unless they trigger it with the original element.

Testing the Trigger

Save your changes and publish the app. From the "New" tab, find the app which contains the trigger. Select the response to prompt the trigger section, and you should see either the default comment/photo element or the custom trigger section.

Triggering Multiple Choice API Integration

Triggers will trigger regardless of whether the choices are saved in the basic tab or pulled from another system via API integration. 

For example, if you select "FORD" and the external list that you have integrated to FAT FINGER has "FORD" as an option the trigger section will work.

Trigger Video

What's Next?

Workflow Notifications
This feature allows you to automatically alert and assign a task to someone who has submitted an App. Also known as "Route" or "Routing."

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